Acceptable Use Policy

Last updated:

1. Purpose

This Acceptable Use Policy ("AUP") governs the use of Altos Alpha Solutions Ltd's services, platforms, and AI systems. It applies to all clients, users, and any person accessing our platforms or using our services.

2. Permitted Use

Our services may be used for lawful business purposes including automating legitimate business workflows, customer communications, data analysis, and operational efficiency — consistent with applicable Nigerian law and Meta platform policies where relevant.

3. Prohibited Uses

You must not use our services to:

• Send spam, phishing messages, or unsolicited bulk communications
• Harass, threaten, or harm any individual or group
• Engage in fraud, deception, or any form of criminal activity
• Distribute malware, viruses, or harmful code
• Collect personal data without the knowledge or consent of the individuals concerned
• Violate any applicable Nigerian law, including the Cybercrimes (Prohibition, Prevention, Etc.) Act 2015
• Infringe intellectual property rights of any third party
• Circumvent Meta's WhatsApp Business Policy or any applicable platform terms
• Process or transmit content that is illegal, obscene, defamatory, or discriminatory
• Attempt to reverse-engineer, decompile, or copy our AI systems or proprietary software
• Facilitate money laundering or any activity in violation of the Money Laundering (Prevention and Prohibition) Act 2022

4. WhatsApp Specific Rules

Clients using our WhatsApp automation services must additionally:

• Obtain clear, informed consent from recipients before sending WhatsApp messages
• Maintain an accessible opt-out mechanism in all messages
• Comply with Meta's WhatsApp Business Policy at all times
• Not misrepresent the nature of their business or services in WhatsApp profiles or messages
• Not use automated messaging for debt collection, adult content, gambling, or any category prohibited by Meta

5. Enforcement

We reserve the right to suspend or terminate services immediately and without notice for material violations of this AUP. We may also report violations to relevant regulatory authorities including NITDA, EFCC, or law enforcement agencies where appropriate.

6. Contact

Report misuse: info@altosalpha.com.ng

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Refund Policy

Last updated:

1. General Policy

Altos Alpha Solutions Ltd provides professional AI services. Due to the bespoke and resource-intensive nature of our work, refunds are handled on a case-by-case basis in accordance with this policy.

2. Project-Based Services

• Before project commencement: A full refund of any upfront deposit is available if you cancel before work has commenced, less any reasonable administrative costs.
• After project commencement: Refunds are prorated based on work completed at the time of cancellation. A detailed breakdown of work completed will be provided.
• After delivery: No refund is available for services that have been fully delivered and accepted, unless the deliverable materially fails to meet the agreed specification.

3. Retainer & Ongoing Services

Monthly retainer fees are non-refundable once a billing period has commenced. Cancellation takes effect at the end of the current billing period. Notice of cancellation must be provided in writing at least 7 days before the next billing date.

4. Dispute Resolution

If you believe a refund is warranted for reasons not covered above, please contact us at info@altosalpha.com.ng. We will acknowledge your request within 2 business days and work to resolve it fairly within 14 days.

5. Consumer Protection

Nothing in this Refund Policy limits your rights under the Consumer Protection Council Act (Nigeria) or any other applicable consumer protection law.